Return & Exchange Policy – Wolves Luxury Perfumes
Introduction
At Wolves Luxury Perfumes, we are committed to ensuring our customers are fully satisfied with their purchases. This Return & Exchange Policy is designed to provide a smooth, convenient, and reliable shopping experience. Please read it carefully to understand the terms and procedures.
1. General Conditions for Returns and Exchanges
Customers may request a return or exchange within 7 days from the date of receiving the product.
Products must be in their original condition, unused, and include all original packaging and accessories.
Defective or damaged products due to manufacturing issues may be returned or exchanged at no additional cost.
2. Non-Returnable Products
Opened or used products, particularly perfumes and cosmetics.
Products purchased under special offers or clearance sales, unless defective.
Gift cards or promotional items.
3. Return or Exchange Request Procedure
To request a return or exchange, please contact us via email at returns@wolvesluxuryperfumes.com with the following details:
Order number
Description of the issue
Photos of the product (if defective or damaged)
After reviewing your request, we will provide instructions for returning or exchanging the product.
If approved, we will arrange for product collection from your address or delivery to one of our locations.
4. Fees Related to Returns and Exchanges
If the return or exchange is due to a product defect or an error on our part, Wolves Luxury Perfumes will cover the shipping costs.
If the return is for personal reasons (e.g., change of mind), the customer will be responsible for shipping and return costs.
5. Processing Time
Requests are processed within 7–10 business days from the date the product is received.
Refunds will be issued using the original payment method, or a store credit voucher can be provided for future use.
6. Contact Us
For any inquiries regarding the Return & Exchange Policy, please contact us at:
📧 Email: returns@wolvesluxuryperfumes.com